Coaches

Amy Aitken
Name
Amy Aitken - CURRENTLY UNABLE TO ACCEPT NEW COACHEES
Job Title
Learning & Improvement Support Officer
Organisation
Boost
Background
Training and development in both the public and private sector
Qualification
ILM Level 7 Certificate in Executive Coaching and Mentoring
Amy Aitken

Taking my influences from humanistic, positive and transpersonal psychology, coaching to me is about the development of a person beyond the everyday fulfilling of objectives. I believe that each individual is capable of much more than their current performance, and that given proper opportunity, with the promotion of learning, development and personal growth, coaching can empower an individual to become truly effective, achieving greater meaning and purpose in their life (not just their career).

My approach to coaching practice ultimately centres on building an effective relationship, and by putting the client at the heart of the whole process, I am able to create the conditions in which they can explore their present situation, and move towards taking positive action.

Testimonials:

  • Stepping back in a safe environment and being asked some really simple questions had a significant impact on how I approached areas of work that were unclear and difficult to get a handle on.
  • Her impartial perspective, excellent questioning and prompts have helped me look at a problem with a fresh pair of eyes.

 

Ashley Eaton
Name
Ashley Eaton - CURRENTLY UNABLE TO ACCEPT NEW COACHEES
Job Title
Learning & Improvement Officer
Organisation
Boost
Background
Further Education, Learning and Development, Leadership and Management, Health and Social Care in Care Homes
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring

I have delivered coaching training to others for over 4 years within a Health and Social Care setting. In my previous management roles, I have always taken a coaching approach to how I manage staff as I truly feel it is the best way to help others reach their full potential.

I am passionate about developing others and enjoy supporting people to reach their goals whether that be performance or well-being related.

I believe it is important that any coaching relationship is based on trust, openness and honesty. My aim is to create a supportive partnership where we can explore and challenge your thinking to enable you to come up with your own solutions.

Testimonials:

  • “I feel that Ashley has provided me with a safe space in which I have found it easy to talk from the very first coaching session.”
  • “Ashley has helped me to really think about what I wanted to get out of the sessions and “held me to account” to ensure that I was working towards my goals.”
  • “Ashley was insightful and kind when challenging. I found the opportunity to discuss a privilege. I felt encouraged and empowered and this has led to me being able to articulate a plan for my organisation and stepping into a new phase of development personally.”
  • “I have really felt that this was a time of personal growth and I think about the last 6 months, and have seen a big change in my mindset and my ability to do life! It is being noted across all areas and I want to thank Ashley for her time and attention.”
Barbara Platt
Name
Barbara Platt
Job Title
Organisational Development Practitioner
Organisation
Cumberland Council
Background
Over 25 years’ experience in learning and development as a manager, coach and facilitator (both public and private sector)
Qualification
CMI Level 5 Certificate in Coaching and Mentoring

Valuing personal growth, I have a curious nature, believing that life is full of possibilities. I value being able to support people to achieve their full potential by helping you move your thoughts to action with clarity and focus.

As a coach I am supportive and encouraging although where appropriate I will challenge your thinking to raise self-awareness, leaving you feeling empowered and motivated to achieve more.

Having a passion for learning, I have over 25 years’ experience of working in both the private and public sector within learning and development as a manager, coach and facilitator.

Testimonials:

  • “Barbara has provided me with a safe space to challenge my thinking to enable me to reflect on what the reality is versus what I think.”
  • “You made me feel supported and listened to, I left the sessions motivated to put new thinking into practice – thank you!”

 

Chris Robley
Name
Chris Robley
Job Title
Integrated Team Manager Health Visitors Allerdale and Copeland
Organisation
North Cumbria Integrated Care NHS Foundation Trust
Background
I am an executive coach and love to support individuals to reflect explore then set goals to make important changes to make life happier and healthier
Clinical status
RGN/RMN
Qualification
Executive Coaching ILM Level 7

I have provided coaching for over 15 years through supervision as a manager for young people and children services.

I am a qualified supervisor for coaching through Boost and coach for the North East and Yorkshire Leadership Academy and for NHS England Academy.

I possess humanistic qualities of positive regard. I inspire potential in everyone to grow, in order to be courageous to learn and live their dreams.

My approach works well for those who love to discover their true ability and feel empowered through the process of positive change.

Testimonial:

  • “The coaching sessions from Chris provided a confidential, held space in which I could be honest and frank about the challenges I was facing; something which I find is rarely given. Chris naturally creates rapport and a sense of grounded acceptance, which transcends the need to fix a situation, and yet allows the possibility for a way ahead to be found. Chris stayed present throughout the sessions and allowed me to explore what I needed to while steering the discussion to include key aspects. This enabled clear identification of the issues whilst holding a wider perspective of them. Thank you”

 

Claire Braid
Name
Claire Braid - CURRENTLY UNABLE TO ACCEPT NEW COACHEES
Job Title
Personalised Care Programme Manager
Organisation
NHS North East and North Cumbria Integrated Care Board
Background
I have a professional background as an Occupational Therapist, before joining NHS England in 2013. I have experience in various roles including clinical networks, commissioning and programme management
Clinical status
Occupational Therapist
Qualification
ILM Level 5 Coaching and Mentoring

I have recently completed the ILM Level 5 Certificate in Coaching and Mentoring and I am looking for coachees to work with to continue my coaching journey.

I am interested in supporting people through coaching approaches to find their own solutions to unlocking their potential. Having been a coachee previously myself, I understand how powerful coaching can be.

I am particularly interested in the areas of personal effectiveness and growth, and maintaining health and wellbeing while balancing commitments of work and life. I favour a collaborative approach to coaching, where the coachee has the space and flexibility to explore and identify their own solutions through the coaching conversation.

 

Claire Robbins
Name
Claire Robbins
Job Title
Outpatient Coordinator & GMB Branch Secretary
Organisation
North Cumbria Integrated Care NHS Foundation Trust
Background
Working with people, teams and patients in an NHS environment for over 10 years
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring (currently studying towards)

Currently studying ILM Coaching & Mentoring Level 5, I have a career spanning over 10 years working within the NHS in a front line facing role. Passionate about investment in people, my engagement has assisted in guiding many individuals through challenging work based scenarios, with individuals progressing in reaching a specific goal or resolution.

I hold a particular interest and skill in resolving workplace conflict and supporting individuals with personal growth. Adopting a holistic coaching style, I am passionate about enabling individuals and teams to make better decisions.

I pride myself on the strength of being organised, and I am able to implement this with individuals and teams.

Testimonial:

  • “Your presence gave me the confidence I needed to speak up”

 

Elaine Crooks
Name
Elaine Crooks - CURRENTLY UNABLE TO ACCEPT NEW COACHEES
Job Title
Clinical Nurse Improvement Lead – End of Life Care
Organisation
North Cumbria Integrated Care NHS Foundation Trust
Background
Qualification
ILM Level 7 Certificate in Executive Coaching and Mentoring

My coaching style is open and honest. My aim is to create the space for you to explore your thinking and assumptions, to enable alternative perspectives and actions to take place.

I specialise in organisational change and development with a philosophy of understanding yourself and your networks first, to enable the right engagement with people, to inspire the best result.

  • Leading yourself and understanding what holds you back
  • Leadership behaviour and complex systems
  • Team Development
  • Engaging others for effectiveness
  • Change Management and application for positive results
  • Personal resilience and wellbeing

 

Elizabeth Lanka
Name
Elizabeth Lanka
Job Title
Commissioning Delivery Manager
Organisation
North of England Commissioning Support Unit
Background
I am still relatively new to the NHS having joined in 2018. Prior to that I spent over 20 years as a customer relations and operations manager in two global organisations. I have worked all over the UK, in Europe, and spent 13 years working and living in the USA. I returned to Carlisle in 2018, where I started to work in the NHS firstly working for NCIC for 2 years and now I work with NECS as a Commissioning Delivery Manager. In my role I am aligned to ICB North Cumbria Place to lead on Community Mental Health Transformation
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring

I have over 15 years’ experience of coaching and mentoring and 20 years of being a mentee. I have mentored people to help them prepare for their next steps, refine soft skills and help overcome obstacle in their career path. In the last 10 years I have mainly focused on mentoring people who are new to leadership and as well as offering mentoring support for people within diversity and inclusion networks.

All of my formal mentoring experience has been within the private sector. I joined the NHS in 2018.

I personally have utilised mentors to help me refine my leadership skills and in particular to help me work on being a vulnerable leader. My mentors have helped challenge and support me to experiment with my leadership style and take risks that I may not have taken on my own.

I am an experienced leader and a Situational Leadership trainer for over 15 years. I have managed small and very large teams and developing others has been what has fulfilled me the most in my career.

 

Georgina Hubberstey
Name
Georgina Hubberstey
Job Title
Senior Advisor - Workforce, Engagement and Resourcing
Organisation
Westmorland and Furness Council
Background
HR and Learning and Development in both public and private sectors
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring

I first became interested in Coaching in 2018, when I was given the opportunity, through work, to become a Coaching Champion. Since then, I have developed my coaching style and skills formally and informally. I am qualified and trained in coaching and mentoring, having passed my ILM Level 5 qualification in Effective Coaching and Mentoring in 2022. I am passionate about learning and have experience in the fields of HR and Learning and Development in both public and private sectors.

My style of coaching is to provide you with space and time to step back and bring clarity, direction and positive support to the areas of your life you would like to be coached in. I will support you to reach your goals and fill the gap between where you are now and where you want to be.

 

Helen Ledger
Name
Helen Ledger
Job Title
North Improvement Lead
Organisation
NHS England
Background
Clinical status
Registered General Nurse
Qualification
RGN, Bachelor Nursing (Hons) Degree, Masters in Management Learning and Leadership, Action Learning Set Facilitator, Quality Service Improvement Redesign (QSIR) Associate, Level 5 Certificate in Coaching (currently studying towards)

Helen commenced nursing in 1984 and worked as a nurse for 17 years, mostly in cancer care, culminating with managing a 27 bedded radiotherapy ward. Moving to Cumbria in 2000 enabled a change into non-clinical management roles, which involved leading the introduction of patient choice. In 2006 Helen progressed into a senior commissioning role, a continuation of her performance role alongside working in localities and leading on re designing patient pathways. Since 2013 Helen has worked as Head of Assurance and Delivery for NHS England covering Cumbria & North East. In 2017 she moved into a north regional role leading on Integrated Urgent Care focusing on supporting people to stay out of hospital. During covid she led the Cumbria health response and now works as an Improvement Lead across the north.

Helen is an experienced mentor who has worked across the NHS for nearly 40 years; she continues to be registered as a nurse and has held a variety of roles across trusts, commissioning and the north region. Helen completed the ILM5 coaching training in 2017, but unfortunately was not able to complete the assignments, therefore she is revisiting the training to gain the qualification in 2023/24. She is an advocate for staff and believes relationship and teamwork is vital to delivering outcomes for our patients. Helen is a keen listener who believes individuals and teams are able, with encouragement, to problem solve. She enjoys helping individuals and teams to set realistic goals after full discussion around the options. She is happy to share her experience when appropriate and make active suggestions. Helen’s style is person centred, energetic and enthusiastic alongside compassion and empathy.

Testimonials:

  • “Helen is a true leader bringing both fun and reality to the workplace. As a result of working with Helen I have gained real insight into my areas for development and have been supported to build on my strengths and develop areas of improvement, within a time of great organisational change. Helen strengths include leader, clinical advocate, team worker, adviser and always available to listen and support all.”
  • “Helen has been an inspirational and supportive mentor. She has really helped me establish and focus on my career goals, as well as manage my work life balance. Helen always lead our session so I came away feeling focussed and raring to take on the challenges in front of me.”

 

Jayne Edwards
Name
Jayne Edwards
Job Title
Head of Learning and Development
Organisation
North Cumbria Integrated Care NHS Foundation Trust
Background
Further and Higher Education, Training, Operational Management, Primary Care, OD, Service Improvement
Qualification
CMI Level 5 Certificate in Coaching and Mentoring

I understand the power of coaching to engage and empower individuals to be able to move forward – both personally and professionally. This comes from my own first-hand experience of working with a work based coach and using a coaching style within my leadership roles to explore areas of performance and supporting staff to realise their own potential. I see my role as coach as being an aid to help individuals identify what they want and how they can achieve it and provide focussed time to reflect on the resources available in order to move forward. I am people centred and passionate about supporting individuals to gain greater understanding, develop their potential, grow in confidence and take positive steps to improve performance.

My experience of coaching includes developing other to have coaching conversations as well as taking on the role of an accredited coach.

I am based in North Cumbria and am happy to coach anyone across the North Cumbria area.

 

Karen Kirk
Name
Karen Kirk
Job Title
Head of Learning & Improvement
Organisation
Boost
Background
General Management, Organisational Development, HR, Mediation and Training
Qualification
Level 6 Coaching for Performance – Middlesex University

I have been working as an accredited coach for 8 years and really enjoy supporting people at all levels with performance and personal wellbeing goals.  I like to think that I am grounded in my approach and incorporate a sense of fun into my sessions.

I have worked in senior roles within the private and public sectors as well as working in a community setting and as a volunteer.  I am able to bring this experience into my coaching when supporting individuals to achieve work-based goals that link to wider, strategic outcomes.

 

Kate Rogers
Name
Kate Rogers - CURRENTLY UNABLE TO ACCEPT NEW COACHEES
Job Title
Staff Experience Lead
Organisation
North East Ambulance Service NHS Foundation Trust
Background
Staff engagement, communications and organisational development
Qualification
CMI Level 5 Certificate in Coaching and Mentoring

Coaching can provide you with the space to reflect and help you to make sense of an issue, and find a way to move forward. I hold a genuine interest in supporting people to reach their full potential and I approach my coaching with optimism and integrity. I listen to identify the key drivers behind an issue and offer constructive and supportive challenge to help you reach your goals. With a focus on personal development, as a coach I aim to support you to learn more about yourself and make steps towards improving your performance, to positively impact on your resilience and decision making when faced with challenges at work.

Please get in touch if you would like an informal chat to find out more.

 

Kath Livingstone
Name
Kath Livingstone
Job Title
People Services Business Partner
Organisation
North Cumbria Integrated Care NHS Foundation Trust
Background
I have worked in a dozen NHS organisations across the country over the last 30 years and for 4 years in other public sector organisations (Local Authority, Police and Probation Service) as a generalist Business Partner in Human Resources
Qualification
Diploma in Personal Performance Coaching from The Coaching Academy (accredited by the Association for Coaching and the International Coaching Federation)

I currently use coaching techniques and tools as part of my role in managing a team and dealing with complex work-related issues to support operational managers within the Trust.

Coaching has the magical ability to seek out and unlock the answers which are already within you but have remained hidden or blocked, in a quicker way than if you were to work through them on your own. This is done by using coaching tools and asking a range of coaching questions to clarify, probe and at times gently challenge any potential barriers or limiting beliefs to help you achieve your work goals. In our coaching sessions I am your cheerleader, giving you the space and encouragement to work through your coaching journey, where you decide on what steps to take and when, without judgement, in a confidential environment.

I have used coaching practices for many years to work through difficult issues, during times of change, road blocks and challenges in my own life to create a much happier, calmer more content way of living. I have also coached people from all walks of life to help them become unstuck and move on in their own work and career journeys.

Testimonials:

  • “I was able to recognise myself and colleagues’ styles and how I need to adapt to help people get the best from themselves. I am more able to relax and be calm rather than constantly picking holes. Working with Kath has helped me to understand myself… I had no idea what to expect but I have enjoyed the experience and I have learned so much about myself in the process.”
  • “I have really enjoyed working with Kath. She helped me explore if certain career avenues suit my personal work values. Furthermore, Kath was fantastic at helping me set goals. Kath is a great listener and communicator and has a positive attitude. I would recommend Kath to anyone seeking career coaching. Many thanks Kath and I wish you all the best with your career.”
  • “During our sessions I raised my confidence, made a clearer job seeking strategy which actually gave me a great result a few months later. I want to thank Kath for her highly motivational support during our sessions and wish her success in her coaching career.”

 

Kim Taylor
Name
Kim Taylor
Job Title
OD Practitioner
Organisation
North Cumbria Integrated Care NHS Foundation Trust
Background
Qualification
ILM Level 5 Certificate in Coaching and Mentoring

My aim, as a coach, is to support individuals to develop and enhance their own confidence, skills, experiences and practices ultimately improve the patient experience and enhanced team working. By using a simple coaching model I adopt a relaxed and informal approach in order to gain trust and results.

 

Kirsty Sprudd
Name
Kirsty Sprudd
Job Title
Associate Director - Gateshead
Organisation
NHS North East and North Cumbria Integrated Care Board
Background
Over 20 years' experience in the health and social care sector with a focus on operational management, performance, change management and commissioning
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring (currently studying towards)

I started my professional career in HR and recruitment in the Police force, which was soon followed by business management roles in private organisations. I enjoyed and gathered a lot of learning from these roles, however, following a return from maternity leave I wanted to try something different so I made a move to health and social care in the early 2000’s and have never left!

In the time since then, I have worked for a variety of organisations and roles starting in a third sector organisation managing supported living and floating support services for people with a learning disability, mental health and substance misuse. It was here I developed a passion for service improvement and personalisation finally leading me to a similar organisation as a performance coach. This involved individual and group coaching to managers and teams as part of an organisational change management programme supporting structural change as well as changes in culture and practice. I was lucky enough to take part in a mindful leadership programme as well as become an Accredited Person Centred Thinking Trainer; skills which I use to this day with teams and individuals I work with.

From there I moved into a local authority commissioning role which provided me with an opportunity to make a positive impact across a broader range of providers through the way services were commissioned and contracted, as well as seeing the potential of the integration agenda. Working closely with health colleagues on Transforming Care and other initiatives it seemed a natural step to move to the Clinical Commissioning Group in 2020 and now in the ICB I have been given the opportunity to coach again across an organisation.

I thrive on supporting people to grow and develop. Wherever I have worked I have always adopted an inclusive style of management which has coaching at its core.

 

Laura Giles
Name
Laura Giles
Job Title
Senior Commissioning Officer
Organisation
NHS North East and North Cumbria Integrated Care Board
Background
Senior Commissioning Officer with a PMO background
Qualification
BA (Hons) in Leadership & Management, FnD NHS Business Management, ILM Level 5 Certificate in Effective Coaching and Mentoring (currently studying towards)

I am Laura, Senior Commissioning Officer with a PMO background, experience of working in both a provider and commissioning setting.

I am currently working towards a coaching qualification ILM 5, and offer a transformational approach to coaching within the NHS.

Some of my strengths include being empathic and compassionate; I listen to understand and am non judgmental; trusting and focused.

My passion as defined by Sir John Whitmore is “to unlock people’s potential to maximise their own performance”.

 

Laura Heaton-Sutton
Name
Laura Heaton-Sutton
Job Title
Organisational Development and Workforce Training Partner
Organisation
Cumberland Council
Background
Personalised care, workforce development, AHP, Assistant Practitioner, sports therapy, education, collaborative working, moving and handling
Clinical status
Assistant Practitioner Therapies, Qualified Sports Therapist
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring, PGCE M 14+, Studying towards MEd Professional Development in Education

Although relatively new to coaching, I have previously been a mentor from a young age in sixth form college. I also facilitate education delivery on communication models which are based on coaching approaches such as Sage and Thyme, Connect 5 Mental Wellbeing, and Personalised Care – Shared Decision-Making. This has given me the key communication skills for a successful coaching relationship such as listening, questioning, use of appropriate language and the ability to build trust and rapport.

I am passionate about supporting others to reach their potential, through challenging their perceptions, and acting as an enabler to discover their own solutions. I have worked in collaboration and co-production throughout my career, which shines in my passion for personalised care and networking. Therefore my approach to coaching is to create a safe, encouraging and empowering space for the coachee to share and develop their ideas in a constructive and supported way.

I am based in west Cumbria, however happy to accept coachees from across the North East and North Cumbria.

Testimonials:

  • “The sessions with Laura really helped me to clarify changes I needed to make and made work generally much better”
  • “I was more focused, having coaching sessions has been valuable to me and instrumental in me changing careers”

 

Laura Wilson
Name
Laura Wilson - CURRENTLY UNABLE TO ACCEPT NEW COACHEES
Job Title
Peer Support Facilitator
Organisation
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Background
Mental health and lived experience/peer support
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring (currently studying towards)

I currently work in the Patient and Carer Involvement Team with Peer Supporters using their lived experience of mental health and disability to help others. My role focuses on wellbeing and development for individuals and the workforce as a whole but I am also engaged in project work and service design.

Before this I spent 10 years working in Improving Access to Psychological Therapies (IAPT) offering talking interventions to people with common mental health difficulties including anxiety and depression.

My approach to coaching and relationships in general is one of honesty and empathy. I am offering personal coaching which is a collaborative solution-focused, results-orientated and systematic process aimed at enhancing work performance, life experience, self-directed learning and personal growth.

 

Louis Coles
Name
Louis Coles
Job Title
Senior Consultant
Organisation
North of England Commissioning Support Unit
Background
I have been privileged to coach clients in the public, private and not for profit sector for the past 13 years, helping support professional and personal growth, change and development.
Qualification
Advanced Diploma in Executive and Performance Coaching Northumbria University

My coaching is rooted in experience of working with a wide cross section of people at a range of levels. I have a long-standing interest in understanding what makes us who we are, what motivates us and how this links with organisational and personal goals.  My coaching focus is person-centred, psychologically based and results driven. I work with clients to explore their situation, reality, identity, values, and beliefs, helping them to identify where there are limits to their performance and have those often-difficult conversations. Together we improve motivation, resilience, and performance, aligning this with organisational and personal goals. I provide a supportive yet challenging, confidential yet connected relationship with clients which creates a meaningful platform for action. My clients range from chief executives, directors within social enterprises and charities, senior managers, HR professionals, project managers, and entrepreneurs. I work with a range of health and social care colleagues.

I enjoy building rapport and trust with a wide spectrum of contacts and clients and, through my natural curiosity and concern for others, have found myself performing a coaching role in all of the organisations I have worked with. I am an affiliate coach at Newcastle Business School, delivering leadership and development coaching. I am a member of the NHS National and Regional Yorkshire Leadership Academies operating as a coach, having worked with many clients from a range of care settings including Trusts, Providers, National bodies, etc.

Testimonials

  • “I have been supported by an excellent coach who clearly believed in my abilities and provided enthusiasm and support that has enabled me to recognise my own strengths, skills and interests. Louis made me comfortable to express my frustrations and insecurities within the workplace and I was assisted to develop positive, practical solutions to these.”
  • “An insightful and well-considered line of questioning which encouraged self-reflection and realisation. Louis often asked me some challenging questions that prompted further thought beyond our immediate conversation and helped me develop my capacity for constructive self-reflection.”
  • “Louis has a rare gift. He helped me to explore some challenging issues in my life and though it was not easy he helped me to really help myself. His key strength is enthusiasm, which allowed me to believe in myself and what I could do if I took the initiative. This is something that more people should have a chance to experience and benefit from, as I have.”
  • “I think that the time and space for thoughtfulness that you gifted to me has helped me massively.”

 

Lydia Hulme
Name
Lydia Hulme
Job Title
Social Prescriber
Organisation
Carlisle Network PCN
Background
Service improvement across the NHS and Third Sector, and more recently working in primary care both operationally and now frontline
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring (currently studying towards)

Having worked in both Primary and Secondary care I have seen first-hand the pressure teams are under to deliver a fantastic service in a challenging health climate. As a coach, it is my hope to develop individuals to fulfil far more than their day-to-day tasks and develop their practice to improve both their personal wellbeing and professional performance.

I currently work in Primary Care, seeing patients face to face as a Social Prescriber and working alongside them to achieve their wellbeing goals, often through a varied range of complex social factors. I am also a Local Advisory Board Member for Cumbria Education Trust and an active volunteer for Guide Dogs for the Blind. I’m passionate about working in, and supporting public sector and VCSE organisations to deliver improved outcomes for everyone.

I am especially interested in supporting marginalised groups to achieve their full potential both professionally and personally.

 

Lynne Massam
Name
Lynne Massam
Job Title
Children and Young People Commissioning Delivery Manager
Organisation
NHS North East and North Cumbria Integrated Care Board
Background
I bring a wealth of leadership, management and commissioning experience spanning 30 years from across the sectors, including local authorities, the voluntary community and social enterprise sector, and in delivery across both children's and adult's health and social care
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring (currently studying towards)

I consider my approach to be simply around helping individuals and teams to tap into their inner strengths and help identify what skills are already available so change is possible

Unlocking an individual’s potential, instilling confidence and self-belief is enough to help change and I believe can be transformative.

 

Lynne Paterson
Name
Lynne Paterson
Job Title
Deputy Director of Place (Northumberland)
Organisation
NHS North East and North Cumbria Integrated Care Board
Background
I have worked in the field of self-esteem, confidence building, and am a trainer in assertiveness and effective communication
Qualification
CMI Level 5 Certificate in Management Coaching and Mentoring

I have worked in the NHS for 22 years, and therefore I have been part of organisational change and restructures on several occasions and as part of several teams. Throughout all of those changes I have managed people in both small and large organisational teams, and have applied coaching techniques to team meeting as well as working with individuals.

In each of my roles, I have always use assertive models of behaviour in terms of self-reflection, knowing that my behaviours have a direct impact on those around me. My coaching style therefore aims to support and encourage people to find their own answers to the issues they present during their coaching sessions. I use the IGROW or OSKAR models to guide and inform the coaching discussions and to help people structure their thoughts and ideas to create a plan of action.

I have directly coached two people since completing the coaching certificate, although I use coaching skills in my everyday line management of staff built in to their one-to-one and supervision sessions.

 

Marc Rice
Name
Marc Rice - CURRENTLY UNABLE TO ACCEPT NEW COACHEES
Job Title
Senior Governance Manager
Organisation
NHS North East and North Cumbria Integrated Care Board
Background
I have an extensive background in service and quality improvement, OD and workforce planning. My role has moved into corporate governance but I maintain a professional interest in organisational change
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring

My aim in coaching is to support the individual towards a goal aligned with their core values.

I create space for open and honest, constructive conversations, whilst working on talent management and career development opportunities.

 

Nick Jackson
Name
Nick Jackson
Job Title
Senior Commissioning & Support Officer
Organisation
North of England Commissioning Support Unit (and Boost Associate)
Background
Customer Service, Training, Organisational Development, and Service Improvement
Qualification
CMI Level 5 Certificate in Coaching and Mentoring

I have spent the last four years coaching people through organisational change and improvement to release time to care and deliver financial savings and have considerable experience in various areas of the NHS in Cumbria prior to this. Previously I have worked for several large organisations such as British Gas, Telecom New Zealand, and British Telecom in service improvement, coaching and training roles.

I have a strong belief that real progress lies not in teaching but in helping people to learn. When coaching, my aim is to support the individual towards a goal aligned with their values and to create space for an honest and constructive conversation. I will help in developing the clarity and self-awareness required to achieve your goals. You have more potential than you realise and only through growing and trusting your capabilities can your goals be achieved.

I am currently an Improvement and Development Practitioner within NCIC, a Boost associate, and an accredited coach and mentor with the Chartered Management Institute.

Testimonial:

  • “Speaking with Nick was enlightening – we got to the heart of where my dissatisfaction was actually stemming from; what I wanted to do about some of those issues; appreciating the things that I had within my control and acting upon them. It was great to speak with someone who I knew had no biases and was purely interested in what was important to me and how and where I could make changes that would improve my overall wellbeing. I feel much more in control in my day-to-day work and have been able to make small but significant changes, which have had a huge benefit to my days and also on my general wellbeing. From “lightbulb” moments to suggestions on reading and books, every session brought me something new and Nick was essential to all of this. His easy manner, curious questions and genuine interest in the issues ensured the sessions were challenging but also something to look forward to. I would certainly recommend coaching with Nick for anyone who is considering!”

 

Paul Day
Name
Paul Day
Job Title
Project Manager - Communications and Media
Organisation
Primary Care in North Cumbria
Background
Communications specialist in the public sector for 15 years
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring

I have a background in the varied world of communication, marketing and engagement, with specialisms in multi-media, websites, design, social media and presentation.

Although new to coaching in my career I have found the process to be an encouraging and positive experience, especially watching clients grow in confidence, overcome issues and develop their goals.

At my core I’m a very creative person and my approach to coaching is to make the whole process as comfortable, natural and informal as possible to allow individuals to share their thoughts and challenges in a safe space which encourages the exploration of their ideas from multiple angles.

My coaching is very much driven by positive conversations which explore the client’s ideas and help them to build personal strategies (underpinned by the GROW model). With a combination of coaching tools, metaphors and creative narratives I help support clients to discover solutions to their challenges.

The client’s development is at the heart of their ‘journey’ as objectives are set through sessions to working towards their new horizons. I also have an expansive knowledge of pop culture which on occasion can be drawn on to help client’s connect, visualise and ‘paint pictures’ of relevant solutions within more positive backdrops, related to their own interests and passions.

The goal is to help with both professional development and career goals but also to support the crucial work life balance and find meaning and purpose within their personal life as well.

My influences have also further developed following my studies of coaching theory which include an interest in philosophy as well as practices around wellbeing, mindfulness, manifestation and positivity.

Testimonials:

  • “Paul has a gift in his ability to allow someone just to ‘talk’ and ‘be themselves’. I valued that I was able to speak freely, in confidence and with ease. Paul took the time to ‘listen and hear me’, he didn’t share his opinions and ideas unless he was invited to do so. Paul enabled me to come up with my own personal strategies to identify solutions to make things better to improve my life both at work and home.”
  • “I want to express my gratitude and thanks for the incredible positive impact Paul has had on my life as a coach. My work-life balance and confidence suffered as a result of career uncertainty. Paul’s coaching helped me regain control of my life and find a new direction by giving me tools, perspective, and clarity. As a result, I’m now more focused on achieving what I want. By providing a safe and comfortable environment, Paul allowed me to gain deep insights and take action towards my goals. Paul has provided me with tremendous guidance, support, and tools throughout my coaching journey, and I highly recommend him.”

 

Paul Gibson
Name
Paul Gibson
Job Title
Head of Digital Development
Organisation
NHS North East and North Cumbria Integrated Care Board
Background
Health and care transformation enabled through digital innovation
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring (currently studying towards)

Presently working towards ILM Level 5 Certificate in Effective Coaching and Mentoring I have a background in health and care transformation enabled by digital innovation. My delivery style has always been to consider and develop people, processes, and technology to successfully achieve the right outcomes.

Helping people develop and grow their own ideas and approaches through constructive and open dialog has also helped me become a more rounded individual which I will bring into any coaching relationship.

 

Rachael Davies
Name
Rachael Davies
Job Title
Organisational Development Team Lead
Organisation
North Cumbria Integrated Care NHS Foundation Trust
Background
Worked in the NHS for over 30 years as a General and Mental Health Nurse, and in Service Improvement and Organisational Development Roles
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring

Using a coaching approach is integral to my role as an Organisational Development Practitioner when working with individuals and services.

My approach to coaching is person centred focussing on what is important to the individual for them to be able to flourish. I will draw on coaching models and tools to enable the coachee to explore their current situation and options to enable them to move forward.

 

Sam Eggleston
Name
Sam Eggleston - CURRENTLY UNABLE TO ACCEPT NEW COACHEES
Job Title
Organisation Development Business Partner
Organisation
Lancashire Care NHS Foundation Trust
Background
HR, Recruitment, Training and Organisational Development
Qualification
CMI Level 5 Certificate in Coaching and Mentoring

When coaching my aim is always to support individuals to be the best they can in any given situation. I hold a genuine belief in people, I am compassionate with a curiosity of the world, these are some of my values that support me to achieve this.

My experience of coaching includes developing other to have coaching conversations as well as taking on the role of a coach, I am currently further developing my skills by undergoing the CMI Coaching and Mentoring accredited programme.

 

Sarah Fowler
Name
Sarah Fowler
Job Title
Organisational Development and Workforce Training Team Manager
Organisation
Cumberland Council
Background
Qualification
CMI Level 5 Certificate in Coaching and Mentoring

Sarah has over 25 years’ experience as a learning and organisational development specialist working in both the private sector and local authority. Sarah specialises in helping staff and managers, to transition through change positively and to survive and perform in complex organisations and systems. Challenges addressed typically include work overload, delegation, organisational skills, handling conflict, team development, confidence and decision making, to name just a few. Sarah is known for her supportive approach and strives to leave her coachees feeling empowered and motivated to achieve more and to deal with the issues that face them.

 

Sarah Woodford
Name
Sarah Woodford - CURRENTLY UNABLE TO ACCEPT NEW COACHEES
Job Title
General Practitioner
Organisation
NHS
Background
NHS Doctor
Qualification
EMCC Accredited Coach at Senior Practitioner Level

My background is a NHS doctor. I completed my medical training at Cambridge University. I worked as a junior doctor in medicine and for 3 years in psychiatry moving to become a public health specialist registrar in the North West. I trained as a GP and became a Partner in May 2006 for nearly 10 years. Whilst in this role I also held a strategic role of Adult Safeguarding lead for NHS Cumbria, working within a multidisciplinary environment. I have worked within a regulatory role as specialist adviser for the CQC and have investigated complaints for NHS England and the PHSO. I continue to conduct GP appraisals and work for the RCGP Primary Care Development team primarily as a coach and mediator. I trained as a coach with Novum gaining my EMCC foundation certificate in December 2016. I have completed the coaching for inclusion, career coaching and coach supervision offers from the NHS Leadership Academy. I am part of the North West Coaching and Mentoring network. I continue to work as a GP locum and appreciate how hard front line primary care is.

My approach to coaching

My key skills are listening, curiosity and challenge. I bring an understanding of individual change, drivers and resistance for change – through my clinical work I understand unconscious processes and offer that reflection to help bring a deeper understanding. I offer a supportive space to clarify goals, consider career changes, create insights and facilitate commitment to achieve improvements in performance and wellbeing.

Experience of coaching

I have built up experience of one-to-one coaching over 9 years and over the last 12 months Coach supervision both individually and facilitating a group of peers. I work with the RCCGP and the NHS Leadership Academy (including Boost). Also, coaching questions and techniques are fundamental to many aspects of my work. I use motivational interviewing techniques to help patients with chronic diseases. I use coaching questions within appraisals to generate personal development plans. I use coaching techniques to facilitate personal solutions to problems within the RCGP practices I support. I attend a number of CPD updates within the Leadership academy and the EMCC.

 

Suzanne Helm
Name
Suzanne Helm
Job Title
Assistant Organisation Development and Continuous Improvement Manager
Organisation
North of England Commissioning Support Unit
Background
Learning, development, leadership, improvement and change management in the public sector
Qualification
ILM Level 5 Certificate in Effective Coaching and Mentoring (currently studying towards)

I have been involved in coaching and mentoring in the NHS and local government for over 15 years, and really enjoy supporting people with their professional and personal goals.

I have experience of working in a front-line peer-support role in Mental Health, and as a volunteer and bring this experience into my coaching.

I use a variety of styles and draw on a range of development tools, to suit the needs of my clients to ensure they reach their goals.

Testimonial:

  • Creating the time and a safe space for me to be able to articulate my requirements, work through situations and reframe them is very helpful.”

 

Vicki Cawley
Name
Vicki Cawley
Job Title
Virtual Wards Project Manager
Organisation
North of England Commissioning Support Unit
Background
Change Management & Improvement, Project Management, Leadership Development & strategic level working
Qualification
CMI Level 5 Certificate in Coaching and Mentoring

I first took an interest in coaching in 2010 when a session helped me unblock work issues I was struggling with. Since then my coaching skills have developed both informally and formally with Boost and AQuA North West. I have been supporting people with formal coaching relationships since 2014 and have been accredited since 2019.

My style is to provide you with time and space to enable an honest and constructive conversation to help maximise your potential. I’m a naturally creative and will work with you to ensure our conversations are effective for you. I am perceptive and consider all angles of a situation before acting and take this approach into my coaching enabling me able to support a wide range of people.

As a naturally curious person I’m always happy to work with any subject area, however I regularly coach those new into leadership roles, managing change, managing difficult working relationships and experiencing dissatisfaction or burnout.

I believe coaching relationships need to be a good fit for the coachee as well as the coach, if you would like to have a conversation to see if I could help you please do get in touch.

Testimonial:

“Vicki’s approach was very responsive to the challenges I faced at each session as well as offering a different perspective from my own – I felt that we worked together very well.

Her coaching support helped me to increase my self-awareness and increased my confidence in my own strategies for learning from challenges. She has also helped me to work with some of my less helpful ways of framing situations.

I think without Vicki’s input I might have succumbed to the inbuilt stress of the work and inter-personal dynamics and politics involved, so her impact on me and my team has been significant.”

 

Contact


Pemberton House, Colima Avenue Sunderland Enterprise Park Sunderland, SR5 3XB

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