Organisational health literacy standards and toolkit

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Engagement and involving people

Local communities are involved to make sure that what we do works for them.

Introduction
A health literate organisation must make sure that information meets the needs of local people. The tools and resources on this page will help you to involve your local community. This will make sure that any work you do or any changes you make meets their needs.
Capturing and telling people about community engagement work
Use these tools and resources as examples of how you can tell others about community engagement work you’ve done.

Example quarterly update report
An example of a quarterly update on community engagement activity.

Community engagement presentation – short
A short presentation on an organisation’s approach to community engagement.

Community engagement presentation – long
A longer presentation on an organisation’s approach to community engagement.

Community engagement poster
An example of how you can use a poster to tell people about community engagement work for health literacy.

If you would like to get in touch and find out more,
please email:
[email protected]

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Useful links:

STSFT Communications and Engagement Strategy

An example of an organisation’s communication and engagement strategy. Use this to help to develop your own.

Lloyds Digital Survey
Research by Lloyds Banking group about essential digital skills and digital capability in the UK.

 

Local Healthwatch services across North East and North Cumbria

Local Healthwatch are the independent champion for residents using health and social care services. Click on this link to get the contact details for local Healthwatch across the North East and North Cumbria.

Co-production page and toolkit
Co-production is a way of working that involves people who use health and care services, carers and communities in equal partnership. To find out more and how to do co-production, click on this link to go to the co-production and involvement toolkit.

Example lone worker policy

Are staff going out to speak to members of the community on their own? Use this example of a lone worker policy to develop and agree a policy for your organisation.

Local deprivation explorer 2025
Use this link to find out the local deprivation data for your area.


Health literacy geodata tool
This tool tells you the percentage of adults likely to struggle to understand health information containing words or words and numbers in your area.

A mismatch between population health literacy and the complexity of health information - an observational study
Research on literacy and numeracy skills needed to understand and use health information materials.

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Contact


Pemberton House, Colima Avenue Sunderland Enterprise Park Sunderland, SR5 3XB

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