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Organisational health literacy standards and toolkit

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Organisational leadership, governance and improvement

Leaders in the organisation encourage staff to work in a health literate way. They make it easy for them to do this. They help to make sure health literacy is part of the day-to-day business of the organisation.

Introduction
A health literate organisation makes health literacy a part of the day-to-day business. Leaders play an important role in this. They need to let staff and service users know that health literacy is important. They need to make sure staff have skills and knowledge to help them to work in a health literate way. The tools and resources on this page will help with this.
Senior level buy-in for health literacy
Example video script on the importance of health literacy
An example of a video script to show that there is senior level buy-in to do health literacy.

Making the case for health literacy: a how-to guide
This will help you to make the case for your organisation to do something to improve health literacy.

Example of an organisation’s vision and values written simply and at a reading age of 9 to 11 years old
An example of an organisation upholding health literacy standards by writing their vision and values in a clear and simple way.

Capture and share learning about health literacy work
A case study template to help you tell people about health literacy work you have done.
Health literacy work plans
Example health literacy work plan for an NHS Trust
An example of a health literacy work plan for an NHS Trust.

Example health literacy work plan for a regional health literacy team
An example of a health literacy work plan for a regional health literacy team.
Health literacy as part of the day-to-day business
Example terms of reference for a meeting that are written simply
An example of how documents for meetings can be written in a clear and simple way.

If you would like to get in touch and find out more,
please email:
[email protected]

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Useful links:

Health literacy training
A link to free health literacy training sessions for the North East and North Cumbria. Use this link to promote health literacy training in your organisation.

The Language of Health video
This video shows how people feel about the complicated language we sometimes use in healthcare.

Health literacy YouTube playlist 
A set of videos on health literacy.

Health literacy geodata tool
This tool tells you the percentage of adults likely to struggle to understand health information containing words or words and numbers in your local area.

A mismatch between population health literacy and the complexity of health information: an observational study
Research on literacy and numeracy skills needed to understand and use health information materials.

Boost process mapping page
It is good to understand your services before you try to improve how you communicate. Follow this link for useful advice and tools on process mapping. This will help you to map out what services and processes look like.

NHS Providers guide
This guide tells you more about improving health literacy in the NHS. The guide looks at:

- what health literacy means
- the benefits of doing things to improve health literacy
- recommendations for trust board members
- examples of work from 5 trusts that have been doing things to improve health literacy

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Contact

0191 535 4339[email protected]

Pemberton House, Colima Avenue Sunderland Enterprise Park Sunderland, SR5 3XB

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