0fe49857-31da-40e5-992b-9c9d04556ef9

Organisational health literacy standards and toolkit

Boost-cog-yellow
Physical and digital environments

Services and information are easy to find, use and understand. This includes online information, support, and services.

Introduction
Health literacy is not just about the way we write and speak. It is about making sure services and information are easy to find, understand and use. For example, can a patient find their way to their appointment easily. Does information on a letter match information on signs in the building. The tools and resources on this page will help you to think about this. They will help you to make sure services and information are easy to find, understand and use.
Tools and resources to help to make the physical environment easy to find and use
Example directions
An example of directions that are written simply and easy to follow.

Example of a local induction checklist
Make sure staff are familiar with where they work. This will help them to give patients and visitors directions. Include a site tour in local induction. Use this checklist as an example.

Environmental assessment form
A form to help you to capture how easy it is for people to find their way around when they visit you.
Tools and resources to help to make the digital environment easy to find, understand, and use
Request for print
Not everyone is comfortable with digital content. People may prefer to have printed information. Add one of these sentences to your information to tell people they can ask for a printed copy.

The NHS content guide
This is a guide for anyone creating content for the NHS. It will help make things clear and consistent across all NHS services. This includes online and multimedia resources.

Writing guidance from GOV.UK
This is part of GOV.UK content and publishing guidance. It will help you design clear and helpful content. This includes online and multimedia resources.

If you would like to get in touch and find out more,
please email:
[email protected]

Complex-banner-scaled

Useful links:

Written information section
Visit this section of the toolkit to find tools and resources to help make sure your online information is clear, simple and easy to understand.

Engagement and involving people section
Visit this section of the toolkit to find tools and resources to help make sure your physical and digital environment meet the needs of local people.

Screenshot-from-2023-10-16-13-32-39

Contact

0191 535 4339[email protected]

Pemberton House, Colima Avenue Sunderland Enterprise Park Sunderland, SR5 3XB

Copyright © boost.org.uk

Navigation

Privacy PolicyWebsite Terms & Conditions

Join our community...

Sign up for our latest news, events, opportunities, and to connect with us
Skip to content