Personalised Care

Personalised Care - Start the Conversation...

A personalised care definition:

Personalised care means the planning and delivery of care based on what matters to the individual and their own strengths and diverse needs. This page is here to provide information on the tools and training which will enable staff and volunteers across the North East and North Cumbria Integrated Care System (ICS) to develop and deliver their Personalised Care skills, whatever role they play in a service user’s journey.

What is personalised care?

Giving service users choice and control over their own care and health depending on what their strengths, needs and goals are.

The whole system approach integrates services from health, social care, voluntary sector and the wider community to enable the best outcomes for our population.

Watch this video to learn more about what personalised care is and how it can make a difference:
For further information on personalised care, please visit the NHS England website...

Training and other tools

Within this section you will find the training, information and links to give you the tools to enable you to develop and deliver a personalised care approach whatever your background.


Training and information for the health and care workforce:

Personalised Care and Shared Decision Making
The Personalised Care - Conversations and Shared Decision Making Training package is now available on request for you to utilise and deliver within your organisation/group. Please contact us at Boost for more information.

Here are some other useful sources of information and training:

Personal Health Budgets (PHBs)
Personal health budgets support the vision of a more personalised, patient-focused NHS, and offer additional opportunities for individuals and health care professionals to work in partnership, making shared decisions and actively co-designing services and support based around what matters to people.

What is a personal health budget?

A personal health budget is an amount of money to support someone’s health and wellbeing needs, which is planned and agreed between the individual or their representative, and their local NHS Integrated Care Board (ICB) or NHS team. It isn’t new money, but a different way of spending existing NHS funding to meet the needs of an individual. At the centre of a personal health budget is a personalised care and support plan that sets out how the agreed health and wellbeing needs of the individual will be met. A personal health budget can allow an individual to manage and purchase services, support, activities and some types of equipment to achieve their health and wellbeing outcomes agreed with their local ICB or NHS team.
There are some bespoke presentations on Personal Health Budgets (PHB) and Advance Care Planning (ACP) that are available for you to deliver in your group/organisation. Please contact us at Boost for more information.


Training and Information for People in Personalised Care Roles

National Association of Link Workers (NALW)

The National Association of Link Workers (NALW) is a self-governing professional and representative body, representing the pinnacle of excellence for Social Prescribing Link Workers. Operating independently, their membership reflects the dedication of social prescribing link workers in providing high-quality services to patients and communities.

Click here to find out more...

National Academy for Social Prescribing (NASP)

NASP is a national charity that champions social prescribing. They support and connect people, communities and organisations so that more people across the UK can enjoy better health and wellbeing.

Click here to find out more...

Embedding Personalised Care through Workforce Development - Infographics March 2024

To access Personalised Care and Personal Health Budget
(PHB) training packages to deliver within your own group/organisation, please:

Useful links:


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