How do I book a place on an event, or register for elearning?

All sessions are booked via the Learning Academy platform: https://academy.boost.org.uk

• You will need to create an account and complete a short set of questions. Please answer these carefully and accurately, as your responses will be used to record your attendance and generate your certificate (if applicable).
• Once registered, either: select the ‘Programmes’ page to browse available learning opportunities by broad subject area; select the ‘Modules’ page to browse all available learning opportunities (including events and elearning); or select the ‘Events’ page to view all upcoming live sessions.
• Choose the learning relevant to you. Information will be provided where applicable to help you select the correct option (this may be determined by your employer), and for you to check whether you are eligible to attend/take part.
• Some learning may direct you to an elearning module. For facilitated sessions, you will see a list of available dates – scroll to find a suitable session, select ‘View & Register’, and complete your booking.

How do I edit my account details and newsletter preferences?

In the ‘My account’ section, select ‘Account Details’ from the left‑hand menu.

Here you can edit your personal details, the organisation that you work for, and your newsletter preferences.

How do I know if I have booked a session?

In the ‘My account’ section, select ‘Home’ from the left‑hand menu to access ‘My dashboard’.

Any future bookings will be displayed under ‘My upcoming events’.

Where can I find the location, address, or joining link for my training?

In the ‘My account’ section, go to ‘My dashboard’ by selecting ‘Home’ from the left‑hand menu.

After registering, the session and its location will be visible under ‘My upcoming events’.

To view the full postal address or joining link (if taking place ‘Online’), click the title of the session. The information will be available in the yellow box, under ‘Location’ or ‘Meeting link’.

How do I find the elearning I registered for?

In the ‘My account’ section, select ‘Home’ from the left‑hand menu to access ‘My dashboard’.

Any unfinished elearning will be displayed under ‘My live modules’. Click on the title of the relevant elearning, and you will be given the option to begin or resume the module.

How do I access the evaluation form and my certificate?

Unfortunately, we cannot access a certificate on your behalf. This must be done through your user account.

For Oliver McGowan training, please allow up to 5 working days for the trainer to close the session. This action will automate an evaluation email directing you to complete the evaluation. Once the evaluation is complete you will be able to access your certificate.

To access your certificate, you need to:

• Log in to your learning academy account: https://academy.boost.org.uk/login.
• Select ‘My Programmes’ on the left-hand side.
• Select the relevant programme from the drop-down list.
• If you attended a live in-person or online event, next to ‘My upcoming events’ select the ‘View previous’ yellow button. If you completed an elearning course, next to ‘My live modules’ select the ‘View completed’ yellow button.
• Select the previous event/module you would like to access the certificate for.
• Scroll down, and you should be able to download the certificate via a black button.
• You may need to complete an evaluation first, if you have not already done so. To complete the evaluation, please click on the stars below each question to progress to the next question.

Please note that not all learning has an evaluation and/or certificate enabled.

You can view a video tutorial of the above steps via our YouTube channel: https://www.youtube.com/watch?v=Kq28ye6VSq4

How do I change or cancel a booking?

In the ‘My account’ section, go to ‘My dashboard’ by selecting ‘Home’ from the left‑hand menu.

Under ‘My upcoming events’, select the session you are booked onto.

Scroll to the bottom of the page and choose ‘Withdraw from event’, then confirm your choice.

You can follow the booking steps above to register for an alternative session if required.

How do I show that I have completed my Oliver McGowan elearning?

Oliver McGowan elearning may be accessed via different platforms (for example: ESR, e‑Learning for Healthcare, or the Learning Academy platform).

You should save a copy of your completion certificate. This certificate should be sent to your HR, OD, or training administrator so it can be recorded on your training record.

If you complete the elearning via ESR, it may be recorded automatically, depending on your organisation’s setup.

Please note that you do not need to input when you completed the elearning on your Learning Academy account.

How is my ESR record updated?

If your organisation uses ESR, you may need to send a copy of your certificate to your HR or OD team so they can upload it manually. Local processes may vary by organisation.

If your question has not been answered above, or you still need help, please feel free to contact us.