Supporting you in the workplace

October 25, 2023

The health and care system in the North East and North Cumbria is dedicated to continuous learning and improvement as it strives to provide better health and wellbeing for all its citizens. In light of the significant challenges and increased pressures, we offer various opportunities and resources to support the workforce. This includes sessions on workplace wellbeing, resilience diagnostics, learning for improvement, and supportive conversations. Additionally, we offer coaching services, coaching skills training for line managers, and self-coaching workshops. We also offer a programme of training focusing on working with communities, which covers community engagement, asset mobilisation, and creating a community-focused organisational culture. The Staff Wellbeing Hub continues to provide support until March 2024, offering assistance to health and social care staff in navigating challenging times.


In the health and care system in the North East and North Cumbria, we want to be the best at getting better, with continuous learning and improvement at the heart of everything we do, and in the way in which we work.

The challenges we face are significant, and there is much to do if we are to achieve our ambition of better health and wellbeing for all.

As we look to the future, and perhaps even just the winter months ahead, many of us are faced with additional pressures, change, and uncertainty as we try to do our best and continually improve for the benefit of our citizens.

We want to support you in your work by creating opportunities to learn, reflect, adapt, and grow.

Our offer has been designed with you in mind, and is inclusive of all people at all levels within health and care in the North East and North Cumbria. It also includes specific support for leaders, as there is much evidence to support the positive impact compassionate and inclusive leadership has on individuals, teams, and organisations.

Take a look below for opportunities and resources which you may benefit from…


Workplace wellbeing – thrive not survive

An interactive workshop to reflect on personal resilience and build a personal wellbeing toolkit.

What you will learn:

  • Understand resilience and what it means to us as individuals
  • How to spot the signs and symptoms of stress in yourself and others
  • Working on our own attention, awareness and focus – noticing the impact of thoughts, emotions, and feelings
  • Spending time experiencing a ‘Pick and Mix’ of activities and tools to build resilience

Find out more and book…


Resilience@Work Diagnostic – Individual & Team

Resilience@Work (R@W) is a research-based diagnostic tool which can measure resilience as an individual and as a leader.

The tool is designed specifically for the workplace and considers the impact of work context on resilience. The questions can be completed online in 10-20 minutes.

This is followed upby a confidential coaching session (for individuals), or a team workshop where actions to improve and build on current resilience are agreed.

Please contact us to find out more: [email protected]


Learning for improvement

This workshop supports our ambition to be the best at getting better by emphasising the importance of a shared learning culture and approach to continuous improvement.

What you will learn:

  • Key principles of a learning organisation
  • Leadership behaviours for continuous learning
  • How to embed a continuous learning and improvement approach into our organisational systems and ways of working
  • A theory of change aligned to the ICB strategy and goals – better health and wellbeing for all
  • An introduction to human learning systems mindset
  • Core tools for improvement

Find out more and book…


Having supportive conversations

This workshop will help team leaders to develop their knowledge and skills when supporting staff through any change. It will cover fundamental behaviours for having a person-centred conversation.

This approach can be applied to areas such as wellbeing, personal and career development and problem solving. You will have access to tools and support materials that can be used as part of a conversational approach.

What you will learn:

  • Understanding what a supportive conversation is and its purpose
  • The importance of an empathetic and enabling approach
  • How to establish trust and create a safe space
  • Deeper dive into active listening and techniques that support this
  • How to provide feedback and validation
  • How to handle emotional reactions

Find out more and book…


Career conversation toolkit

Career conversations are a personalised approach to supporting employees whose priorities may be changing. We have created the Person-Centred Career Conversation Toolkit to support managers to have positive conversations with their teams regarding the development and support they need to thrive in their role and develop their career should they choose to do so.

Find out more here…


1-1 Coaching

Coaching is a successful and proven form of learning, which can help you to reach your full potential at work by focusing on you as an individual.

Coaching is about having one-to-one, confidential, structured conversations with a purpose. A coach will use skills such as effective questioning, focused listening, and reflection to support you to come up with your own solutions, to help you to move forward, and to improve performance.

Coaching can support you with developing your resilience and wellbeing, going through change, navigating and overcoming situations, looking at career options, enhancing and improving your performance and in many other situations.

Find out more here…


Coaching skills for line managers

This session aims to enable individuals to communicate using coaching skills in their relationships with their staff and colleagues.

What you will learn:

  • Know more about key coaching skills such as: active listening; empathy; asking open questions; giving effective feedback
  • Be more aware of the psychological aspects of a coaching approach
  • Have experienced and practised using these key coaching skills
  • Have identified your next steps for using a coaching approach with your staff and colleagues and the support you need to do this

Find out more and book…



In this session, we will look at how you can coach yourself to help you reach your goals or make sense of something that is bothering you. We will also discover how you can become more self-aware as a coach or leader.

What you will learn:

  • Understand what self-coaching is and the benefits it brings
  • Know what skills are required to be able to self-coach including how to raise self awareness
  • Understand the steps to self-coach and have some models to help guide you
  • Have experienced and practised having a coaching conversation

Find out more and book…


Working with communities for better health and care

Community powered health and care – the essentials

Introductory module to the key concepts of community power in the context of health and care systems.

What you will learn:

  • The case for community power (background and context)
  • The Grid – from state to community paradigm
  • Overview of three principles – aligned to case studies
  • Common challenges and pitfalls

Find out more and book…


Community power in decision making

Moving away from limited forms of ‘consultation’ to an engagement model underpinned by deliberative, consensus-building and meaningful conversations.

What you will learn:

  • The Why – driving more meaningful engagement with communities
  • The Impact – What can meaningful engagement with communities look and feel like
  • Top tips – how to work effectively with communities

Find out more and book…


Mobilising community assets

Understanding the role of active communities in prevention and how institutions can support the mobilisation of a diverse range of community assets.

What you will learn:

  • From deficit to strengths – reflections on asset-based approaches
  • What is an asset, and how it can be mobilised for public health
  • Opportunities and challenges of driving a strengths/asset based approach

Find out more and book…


Growing a community focused organisational culture

Understanding how organisational transformation happens in practice. Reimagining how health and care organisations relate not just to their direct partners in integration, but to the communities, places and economies they are part of.

What you will learn:

  • How to shift culture towards collaboration with communities
  • Exploration of mindsets and behaviours to enable a listening organisation to thrive
  • Structural changes needed to support community engagement into culture

Find out more and book…


Professional identity

Supporting a positive professional identity in a multi-professional world

This session examines professional identity and its role in integrated working, enabling attendees to better understand how they can help themselves and others feel supported and flourish in the multi-professional teams.

It will explore identity theory, the latest research and real-life examples to explain some of the feelings, reactions and issues that people might be experiencing.

Find out more and book…


The key to truly integrated teams

This session will support leaders and managers to understand how professional identity can impact on team dynamics.

It will explore how different professional groups working together can impact on how staff feel about themselves within their own profession and the result this can have on integrated working.

It will explore the factors needed to have a positive professional identity and what is needed to grow a new multi-professional team identity.

Find out more and book…


And some other good news to share…

Staff wellbeing service

The Staff Wellbeing Hub, which was expected to close completely at the end of September, is continuing to offer a service until March 2024 thanks to support from NHS England.

A smaller team offers brief support for health and social care staff across the North East and North Cumbria, helping to signpost people to the best support for their needs. While reduced in size, the hub remains an easy to access and highly confidential source of support in these challenging times.

You can find out more about the hub on the ICB website. To access free confidential support you can fill in an online form, email to [email protected], or phone 0191 223 2030.


If you would like to get in touch to find out more about Boost, and how we can help you, please contact us.



Pemberton House, Colima Avenue Sunderland Enterprise Park Sunderland, SR5 3XB

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